Job Objective:
Acts as Air Arabia’s ambassador; strives to attain prospects’ loyalty and to advertise a optimistic company picture, always, by way of enhancing the general prospects’ expertise. Offers wonderful customer support to all passengers while making certain their security and luxury are achieved all through the whole flight cycle. Be prepared and match to function making certain productiveness is in step with set measures and firm’s adopted insurance policies and procedures.
Key End result Tasks:
Conduct:
- Ensures well timed attendance, correct grooming, health and legality of self for the assigned flights. Attends “Briefing” to make sure acknowledgement of flight particulars, distribution of roles, targets, safety checks, boarding, and many others.
Security Measures:
- Instructs passengers on security procedures to be adopted making certain their security and luxury always.
- Identifies areas of security and safety dangers and companions with the Cabin Supervisor to take remedial motion in accordance with the SOPs (Normal Working Procedures).
- Administers first help to passengers the place crucial.
- Informs Cabin Supervisor, Flight Crew and Captain, as acceptable, with any irregularities and malfunctions promptly.
Buyer Service:
- Welcomes passengers and assists of their boarding formalities; enters crucial knowledge into the plane log e book as per Air Arabia and GCAA/CAA adopted procedures.
- Offers fixed wonderful buyer providers to passengers by attending to their particular person pre-bookings, requests and wishes.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance policies and procedures detailed within the Operations Handbook and different related directions.
- Contributes to maximizing on-board income and “Charity Cloud” program by effectively selling the on-board meals, merchandise and charity providers and thereby achieves particular person and staff targets.
- Ensures correct and safe dealing with of money and bank card funds obtained towards particular person gross sales and donations managed by him/her.
Crosschecking and Studies:
- Carries out pre-flight checks to make sure adequate provides, emergency tools, catering tools and different specified tools previous to take off; gives report for any deficiencies to Cabin Supervisor and/or Captain as acceptable.
- Assists in making certain the plane cabin is cleaned totally at transit stations and that satisfactory re-catering and obligation free merchandise are offered earlier than flying.
- Ensures orderly and full handover/takeover of the cabin to/from catering, cleansing and/or upkeep employees.
- Carries out the post-flight briefing and evaluation experiences as per adopted insurance policies and procedures: gives goal analysis of the Cabin Supervisor, experiences any issues or discrepancies on flight, closing and sealing of obligation free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
- Maintains crucial skilled and security information and competitiveness by attending recurrent trainings, emergency procedures trainings, and academic workshops and by making certain present license.
- Contributes to staff effort by carrying out associated outcomes and reaching allotted gross sales targets and goals.
Record Of Jobs
| Title | Location |
| Coordinator – Flight Crew Training (Fly Jinnah) | Karachi, PK |
| A320 Rated Cockpit Crew (Fly Arna) | Yerevan, AM |
| First Officer (Fly Jinnah) | Karachi, PK |
| Captain (Fly Jinnah) | Karachi, PK |
| Manager – Flight Operations & Training (Fly Arna) | AM |
| Coordinator – Flight Operations (Fly Jinnah) | Karachi, PK |
| Chief Pilot – Flight Training (Fly Jinnah) | Karachi, PK |
| Flight Operations Officer – Dispatch & Crew Control | AM |
| B1 – Certifying Engineer, Sharjah (UAE) | Sharjah, AE |
| B2 – Certifying Engineer, Sharjah (UAE) | Sharjah, AE |
Necessary Necessities:
- Age: Between 20 to 26 years.
- Minimal Top: 160 cm (Feminine), 168 cm (Male).
- Weight: To be in proportion to Age and Top.
- Clear pores and skin with no marks or tattoos that may be seen while carrying the cabin crew uniform
- Medically/ Bodily match to carry out Cabin Crew duties.
- Means to swim with help of a flotation machine.
{Qualifications} (Tutorial, coaching, languages):
- Diploma or Larger Secondary Certificates is appropriate for this function; a diploma in Journey/ Tourism is a plus.
- Coaching in First Help, Security and Emergency Procedures are an added worth.
- Match to fly, has good basic well being, no critical medical circumstances or persistent ailments.
- Proficient in Microsoft Workplace.
- Language: Should be fluent in Written and Spoken English.
- Fluency in Bengali is a should.
Work Expertise:
- Contemporary graduates are inspired to use for this function.
- Earlier expertise as cabin crew or in a customer support function within the Airways/Aviation/ or hospitality Industries shall be handled as an added worth.
- Energetic cabin crew license is a bonus.
- Able to working in shift sample and for prolonged working hours.
- Exhibits excessive flexibility and adaptableness to frequent adjustments and busy schedules.
- Demonstrates the flexibility to contribute and efficiently ship towards insurance policies, procedures, and set KPIs.
