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American Airlines Is Seeking Customer Service Agents

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The phrases and situations of this place are coated by the CWA-IBT Collective Bargaining Settlement


Are you able to discover a world of potentialities, each at work and through your break day? Be a part of our American Airways household, and also you’ll journey the world, develop your experience and turn into the most effective model of you. As you embark on a brand new journey, you’ll deal with challenges with flexibility and charm, studying new expertise and advancing your profession whereas having the time of your life. Be at liberty to counterpoint each your private and work life and hop on board!

Why you may love this job

The Buyer Service Agent interacts with clients in a courteous, environment friendly, pleasant {and professional} method.

What You may Do

  • Promotes and sells air journey to the touring public or freight forwarders.
  • Supplies help with passenger check-in and cargo acceptance.
  • Interprets authorities guidelines and necessities for home and worldwide journey or cargo shipments.
  • Meets and dispatches plane inside established instances.
  • Supplies help to distressed passengers and clients.
  • Protects firm property and income.
  • Supplies for secure journey.
  • Possesses the bodily capacity and dexterity to make use of motor expertise to carry out numerous job-related duties.
  • Makes use of organizational expertise to carry out a number of duties inside a restricted time interval.
  • Is self-motivated and requires minimal supervision.
  • Responds and assists throughout safety and emergency conditions.
  • Follows inner/exterior insurance policies and procedures.
  • Could also be required to drive and function air stairs as much as numerous kinds of plane with the intention to enplane and deplane passengers.
  • Could also be required to carry out Passenger Operation Management features together with air to floor communication in addition to Tower features.
  • Relying on airport location this place may go in numerous climate situations.
  • As a result of flight operations Buyer Service Brokers work shifts that embody irregular and/or prolonged hours, weekends and holidays.

Click on to see what it’s prefer to be a part of the Buyer Service crew!

All you may want for achievement

Minimal {Qualifications}- Training & Prior Job Expertise

  • Highschool diploma or GED or worldwide equal
  • Bilingual language expertise required in some places
  • Relevant legitimate driver’s license as required by native authorities
  • Should fulfill FAA legal background checks to qualify for unescorted entry privileges to airport safety identification show areas (SIDA), if relevant
  • Should be capable of safe acceptable airport authority and/or US Customs safety badges, if relevant
  • Completion of a pre-employment drug display, complete background verify and/or fingerprinting to fulfill firm and safety necessities
  • Have to be approved to work within the U.S.

Most well-liked {Qualifications}- Training & Prior Job Expertise

  • Working data of Sabre or every other Passenger Service System
  • Earlier nose to nose Buyer Service expertise
  • Working in a quick tempo setting

What You may Get

Be at liberty to make the most of all that American Airways has to supply:

  • Journey Perks: Able to discover the world? You, your loved ones and your pals can attain 365 locations on greater than 6,800 each day flights throughout our international community.
  • Well being Advantages: On day one, you’ll have entry to your well being, dental, prescription and imaginative and prescient advantages that will help you keep effectively. And that’s simply the beginning, we additionally supply digital physician visits, versatile spending accounts and extra.
  • Wellness Applications: We wish you to be the most effective model of your self – that’s why our wellness applications offer you all the suitable instruments, sources and help you want.
  • 401(okay) Program: Out there upon rent and, relying on the workgroup, employer contributions to your 401(okay) program can be found after one yr.
  • Further Advantages: Different nice advantages embody our Worker Help Program, pet insurance coverage and reductions on resorts, vehicles, cruises and extra

Really feel Free to be your self at American

From the crew members we rent to the shoppers we serve, inclusion and variety are the muse of the dynamic workforce at American Airways. Our 20+ Worker Enterprise Useful resource Teams are targeted on connecting our crew members to our clients, suppliers, communities and shareholders, serving to crew members attain their full potential and creating an inclusive work setting to fulfill and exceed the wants of our various world.

Are you able to really feel an incredible sense of pleasure and satisfaction as you do your half to maintain the most important airline on this planet working easily as we take care of individuals on life’s journey? Be at liberty to be your self at American.

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