Job Aim
Acts as Air Arabia’s ambassador; strives to realize prospects’ loyalty and to promote a constructive firm image, at all times, by the use of enhancing the overall prospects’ experience. Presents superb buyer assist to all passengers whereas guaranteeing their safety and luxurious are achieved all by the entire flight cycle. Be ready and match to operate guaranteeing productiveness is consistent with set measures and agency’s adopted insurance coverage insurance policies and procedures.
Key End result Obligations
Conduct:
- Ensures effectively timed attendance, right grooming, well being and legality of self for the assigned flights. Attends “Briefing” to verify acknowledgement of flight particulars, distribution of roles, targets, security checks, boarding, and so forth.
Safety Measures:
- Instructs passengers on safety procedures to be adopted guaranteeing their safety and luxurious at all times.
- Identifies areas of safety and security risks and companions with the Cabin Supervisor to take remedial movement in accordance with the SOPs (Commonplace Working Procedures).
- Administers first assist to passengers the place important.
- Informs Cabin Supervisor, Flight Crew and Captain, as relevant, with any irregularities and malfunctions promptly.
Purchaser Service:
- Welcomes passengers and assists of their boarding formalities; enters important data into the airplane log e e-book as per Air Arabia and GCAA/CAA adopted procedures.
- Presents mounted superb purchaser suppliers to passengers by attending to their explicit individual pre-bookings, requests and wishes.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance coverage insurance policies and procedures detailed inside the Operations Information and completely different associated instructions.
- Contributes to maximizing on-board revenue and “Charity Cloud” program by successfully promoting the on-board meals, merchandise and charity suppliers and thereby achieves explicit individual and employees targets.
- Ensures right and secure coping with of cash and financial institution card funds acquired in the direction of explicit individual product sales and donations managed by him/her.
Crosschecking and Evaluations:
- Carries out pre-flight checks to verify sufficient offers, emergency instruments, catering instruments and completely different specified instruments earlier to take off; offers report for any deficiencies to Cabin Supervisor and/or Captain as relevant.
- Assists in guaranteeing the airplane cabin is cleaned completely at transit stations and that ample re-catering and obligation free merchandise are provided sooner than flying.
- Ensures orderly and full handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
- Carries out the post-flight briefing and analysis experiences as per adopted insurance coverage insurance policies and procedures: offers aim evaluation of the Cabin Supervisor, experiences any points or discrepancies on flight, closing and sealing of obligation free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
- Maintains important expert and safety data and competitiveness by attending recurrent trainings, emergency procedures trainings, and tutorial workshops and by guaranteeing current license.
- Contributes to employees effort by participating in related outcomes and reaching allotted product sales targets and targets.
Important Requirements
- Age: Between 20 to 26 years
- Minimal Prime: 160 cm (Female), 168 cm (Male)
- Weight: To be in proportion to Age and Prime
- Clear pores and pores and skin with no marks or tattoos which may be seen whereas carrying the cabin crew uniform
- Medically/ Bodily match to hold out Cabin Crew duties
- Means to swim with assist of a flotation machine
{{Qualifications}} (Tutorial, teaching, languages)
- Diploma or Bigger Secondary Certificates is acceptable for this place; a diploma in Journey/ Tourism is a plus.
- Teaching in First Help, Safety and Emergency Procedures are an added value.
- Match to fly, has good widespread effectively being, no extreme medical conditions or continuous sicknesses.
- Proficient in Microsoft Office.
- Language: Needs to be fluent in Written and Spoken English.
- Fluency in Arabic is a ought to.
Work Experience
- Up to date graduates are impressed to make use of for this place.
- Earlier experience as cabin crew or in a buyer assist place inside the Airways/Aviation/ or hospitality Industries shall be dealt with as an added value.
- Full of life cabin crew license is a bonus.
- In a position to working in shift pattern and for extended working hours.
- Reveals extreme flexibility and suppleness to frequent changes and busy schedules.
- Demonstrates the flexibleness to contribute and effectively ship in the direction of insurance coverage insurance policies, procedures, and set KPIs.
